At Butterflyy Bliss, we take your privacy seriously. We will not disclose information about our customers or users to any third party. This privacy policy sets out the privacy practices in respect of the information we receive from you including through our website (www.butterflyybliss.co.uk).

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Butterflyy Bliss may from time to time make changes to this policy, by updating it to keep in accordance with any new laws.  We suggest that you check over this policy regularly to ensure that you are happy with any changes.

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1. Your Personal Information

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All personal information you provide to Butterflyy Bliss will be treated as private and confidential.

Your address details will only be used for the delivery of your online order.  Contact numbers will only be used where necessary in regards to any issues with your online order.  In the first instance, we shall endeavour to contact you via email to inform you of any updates or issues regarding your order.  Once we have dispatched your order for delivery, your contact and delivery address details will be kept for our records in the event of any issues with your order.  These are stored using a password encrypted database, and will be permanently deleted from said database after 24 months.

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2. Collecting Your Data

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Butterflyy Bliss may compile data about you in aggregate form so that it may better understand users who visit the website. For example, we may produce reports on the most popular search terms by collecting general search term data based on individual searches. Aggregate data is anonymous and does not contain any personal information which identifies users. Butterflyy Bliss may send you emails to notify you about new services on offer, updates and features on the website. We may also send you brochures or promotional mail. If you do not want to receive any promotional material, please do let us know, and we will remove you from our lists immediately.

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3. Sharing of Information

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Butterflyy Bliss will not sell, rent, trade or give away any customer’s or user’s personal information or email address to any third parties. Emails sent to Butterflyy Bliss may occasionally be used for testimonial purposes but will be withdrawn from the website if requested. The website may contain links to other websites. Butterflyy Bliss is not responsible for the privacy practices or the content of such websites.

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4. Security

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Butterflyy Bliss is committed to the security of our customers’ and users’ personal information and has security procedures in place to protect against loss, misuse or alteration of personal information under Butterflyy Bliss' control. All website transactions are processed by Paypal / WorldPay and we do not retain any financial information from these. If you make a phone order with us, any financial information you give us will be entered directly into the virtual terminal and no information will be kept by us. If it is necessary to make a note of your information, this will be destroyed as soon as the transaction has been made. We do not keep any records of our customers’ financial information.

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5. Cookies

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When you visit the website, Butterflyy Bliss may send your computer a “cookie”, i.e. a small file that resides on your computer’s hard drive. Cookies allow Butterflyy Bliss to make the website more useful by tailoring the services we offer from time to time. Cookies help the Butterflyy Bliss website to analyse traffic & visitors  and assist in helping the site to respond to you as an individual.  You can set your browser not to accept cookies, although you may not be able to access all of the features on the website.

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6. Links to Other Sites

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When visiting the Butterflyy Bliss website, you may encounter a link to an external website page.  If the link is to a website operated by a third party, please be aware that Butterflyy Bliss have no control over that website, and as such cannot be held responsible for the privacy and protection of your data that you provide whilst visiting said website.  Butterflyy Bliss will do our due dilligence, to a reasonable standard, to ensure that any external links we do promote on our website, are in accordance with legal guidelines.

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7. Opt-Out Policy

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To de-register from receiving emails from Butterflyy Bliss, please send an email with your details to Info@butterflyybliss.co.uk with ‘Unsubscribe’ in the subject header. All removal requests will be dealt with within 28 days of receipt of the request in the back office.

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8. Your Rights

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Under the Data Protection Act 1998, you are entitled to request the details of any personal information we hold about you.  In accordance with GDPR, you have the right to request a copy of your data that the Butterflyy Bliss site has collected.  In accordance with GDPR, you as the customer has the right to request that any of your data collected by the Butterflyy Bliss site be permanently deleted.  Kindly send an email to Info@butterflyybliss.co.uk stating your request in writing.  Please be advised that a small fee will apply.

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9. Contacting Us

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If you have any questions about Butterflyy Bliss' privacy policy or concerns about personal information you have supplied to Butterflyy Bliss, please e-mail Info@butterflyybliss.co.uk.